Our customer satisfaction is very important to us and believe you will love your purchase.
- In the unlike event you are not happy with what you received or ordered by mistake please contact our friendly customer support within 14 days. We can offer you an exchange, refund or issue a credit note for your next purchase.
- Please note we can't accept returns on earrings and other piercing items for hygiene and safety reasons.
- Discounted items are not eligible for a refund but entitled to exchange only.
- Returned items must be delivered to us unused, in original packaging intact or may not be eligible for refund or be subject to a restocking fee.
- We reserve the right to refuse a refund in the event item is returned to us in an unsuitable condition.
- We offer free postage on most of our items, however, return postage is not free of charge and will be deducted from the final value of the purchase.
- We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and traceable mail service to ensure secure returns.
- Once we receive the returned item will then proceed with your refund.
- The money will be returned on the original payment method and can take up to 2 weeks.